Privacy Policy

1. Introduction & Commitment

Tailored Business Automation ("TBA", "we", "our"), based in Montreal, Quebec, places the highest importance on privacy and the protection of personal information. This policy transparently outlines our practices regarding the collection, use, retention, and disclosure of personal data, in strict compliance with applicable Quebec laws, specifically the Act respecting the protection of personal information in the private sector (Quebec Law 25).

3. Personal Information Collected

We operate on a data minimization principle: we only collect personal data strictly required to deliver our professional services. On our website, no covert or automated personal data harvesting occurs. The only information collected is that which you voluntarily provide when contacting us via email (bonjour@itstba.com):

• Your full name;
• Your professional email address;
• Your company name and industry sector;
• Your phone number (if provided);
• Any operational or technical information you choose to share regarding your automation requirements.

4. Purposes of Collection

The information collected is strictly used for:

• Responding to your inquiries and assessing your operational challenges;
• Evaluating technical feasibility and preparing tailored automation proposals;
• Executing and delivering contracted automation and integration services;
• Complying with statutory, tax, and legal obligations applicable in Quebec and Canada.

5. Cookieless Architecture & Privacy-First Analytics

Our website is intentionally built on a 100% cookieless architecture:

• We do not set any advertising, tracking, or marketing cookies.
• We do not perform cross-site behavioral tracking or individual visitor profiling.
• Any traffic metrics collected are aggregate, anonymized, and do not log IP addresses (e.g., Cloudflare Web Analytics), requiring no intrusive cookie consent banner under Quebec Law 25.

6. Access and Disclosure of Personal Information

Your personal information is never sold, rented, or commercialized. It is accessible solely to TBA co-founders and authorized team members who need access to fulfill your requested engagement.

To provide robust, secure web delivery, we rely on established infrastructure providers (including Cloudflare for global content delivery and network security, as well as encrypted email hosting). These providers are bound by strict confidentiality and data protection obligations.

7. Retention & Security Safeguards

We retain personal information only for as long as necessary to fulfill the operational purposes for which it was gathered, or to comply with statutory legal requirements. Once no longer needed, data is securely destroyed or anonymized.

We maintain appropriate physical, technical, and administrative safeguards (including TLS 1.3 / HTTPS encryption across our domain and two-factor authenticated access) to guard against unauthorized access, disclosure, or loss.

8. Your Rights Under Quebec Law 25

As a Quebec resident or concerned data subject, you hold the following statutory rights:

• Right of Access: Confirm whether we hold personal information regarding you and receive a readable copy;
• Right to Rectification: Request correction of inaccurate, incomplete, or ambiguous information;
• Right to Withdraw Consent: Withdraw consent to the use or communication of your data at any time;
• Right to Data Portability: Receive your computerized personal information in a structured, commonly used technological format.

To exercise any of these rights, submit a written request to our Privacy Officer at bonjour@itstba.com. We will acknowledge and respond within 30 calendar days, as required by law.

9. Recourse and Inquiries

If you believe your personal information has not been processed in compliance with Quebec Law 25, you have the right to lodge a complaint with Quebec's supervisory authority:

Commission d'accès à l'information du Québec (CAI)
Website: www.cai.gouv.qc.ca
Toll-free: 1 888 528-7741